Drunk User Testing (DUT)

drunk user testing photo

Drunk User Testing

There are many kinds of informal user research methods. Examples are focus groups, contextual inquiries, coffee shop intercepts, and the like. These informal qualitative methods of user research have proved popular among UX practitioners for their simplicity, low cost, and reduction of the intimidation barrier. But we are experimented with a slightly sideways method of informal user research—drunk user testing (DUT).

Your website should be so simple, a drunk person could use it.

watch 3 intoxicated people to attempt to navigate a website and narrate and commentate their thoughts and experience. The purpose being to gain authentic and unfiltered opinions and feedback about the user experience of the website or app.

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https://youtu.be/-pfSuV0mPVQ

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Remote work is the future, how to help your distributed team thrive

remote work 2019

Remote work is the future, how to help your distributed team thrive

Remote work, definitely a trend I’m sure we have all been hearing more of. Globally many companies are going remote-first, fully distributed or changing their current people strategy to allow remote work as a viable option and we are talking more than just a WFH policy.

There are several reasons people advocate for remote work such as removing the unnecessary commute, access to the global talent pool, cost reduction (though while operational overhead costs may be reduced, there are new costs associated with going remote you should budget for), higher employee engagement and improved lifestyle for your employees.

Personally, I’ve been working remotely and managing a distributed team for 6 months now. While I would say this is the first fully remote experience I’ve had, I have many years of experience working with and managing offshore teams across the SEA region. This definitely helped make me aware of ways to work with people who are not based in the same office as myself, some of these fundamentals I want to touch on today.

A few weeks ago I was lucky enough to attend a fantastic conference, based out of Bali, Indonesia called ‘Running Remote’. Attended by some big names from the remote work movement, 24 inspirational speakers who were well placed to speak to us about their experience with remote work. Some of the names involved were:

  • Nick Francis, Help Scout
  • Andreas Klinger, Angel List & Product Hunt
  • Marcie Murray, Shopify
  • Anthony Pompliano, Morgan Creek Capital
  • Marvin Liao, 500 Startups
  • Zack Onisko, Dribbble
  • Ken Weary, HotJar

Pulling what I learnt from this conference along with my own learnings from living it, these are five areas I would make sure you focus on ensuring success with your remote team.

1. The right level of process and systematisation

With a remote team, more than likely you are working across multiple timezones, you will communicate via chat or video calls and it’s unlikely you’ll have the same level of interpersonal communication you’d have in an office. Which means you won’t have someone nearby you can tap on the shoulder for advice or you won’t be able to keep an eye over the new guy to make sure they are on the right path.

To get around this, you want to have more documentation and guides on-hand your team can easily refer to. You want to train your team to document everything they do as second nature and ensure team members are rarely left stuck on how to approach something. If they are stuck, this needs to be brought to your attention quickly so it never happens again. The SCRUM framework could be useful here to provide clear steps to structure the team process, along with a daily stand-up where everyone mentions their current blockers. Don’t forget a wiki-style documentation tool to allow quick creation of documents, along with easy access and search functionality.

2. Trust and autonomy

You will need to trust your team if they are remote. You may be concerned they might use remote work as an opportunity to reduce the level of effort they put in, this is not a good way to think. If you want to embrace the remote work way, you must trust your employees, not worry about their minute by minute actions and measure their performance based on their output.

To minimise any concerns they are not being productive, make sure your companies mission and vision is clear, also ensure the team objectives are understood with clear deliverables. Build-in as much automation into their workflows as you can. Ensure they can make their own decisions, move quickly and not constantly rely on you or other team members to help keep momentum. This also relates to the previous point of well-documented processes. You may also want to look into OKRs or something similar to give a standardised framework for goal setting and company alignment.

3. Culture and team building

Keep it fun. You will not have the luxury of going for a drink after work with colleagues, or regularly doing other group activities, make sure everything is not too serious. Look at ways to keep it light-hearted, if a lot of your communication is over chat, it could be easy to fall into only communicating task lists, making it very robotic. Don’t forget there are still real people behind those words, some of them may miss the interaction they enjoyed from being in a physical office previously. 

If you are using Slack, there are some add-on apps you can investigate to help encourage this, kudos style apps to show appreciation and don’t forget giphy to add a little silliness to some messages.

While you cannot interact in person with each other every day, it’s still important to make sure you meet your team in person and spend some time together. You will learn a lot more about a person this way. Organise company retreats and meet-ups, the logistics of this will depend on your overall remote structure. I’ve heard it said many times, a happy company creates happy customers and you need customers or there is no company.

4. Communication

Communication underpins all of this. If the team is not communicating well with you and each other, then none of the above will matter, however, if you address the three above points the communication should be easier and more free-flowing.

Encourage non-work conversations, ask random questions on team calls to allow everyone to get to know each other better. Don’t be alarmed, ultimately all of this will benefit the work that is produced because everyone will feel more relaxed with each other and those difficult conversations that need to happen will flow more naturally. Encourage regular calls, team leaders and managers need to speak with their team regularly individually and together at a regular cadence. 

Make sure there are company-wide calls allow the leadership team to communicate the mission and the vision while opening up the floor for your employees to ask questions. All of this come’s down to a shared understanding, the more people are on the same page the more likely everyone will unite.

5. Cultivate more awareness

To ensure you can pull the remote business off, you will need to know what is going on. Previously you could easily walk around your office, talk to a few people, read people’s body language and get a good sense of the general mood of the company. You must tune into what’s going on, using your intuition to understand how your employees are doing without the ability to observe a room.

Make sure you regularly check in with your employees, provide a self-booking calendar employees can book in to speak to you one on one if they wish. Make it easy for feedback to be provided. Again, you could make use of Slack here with feedback bots or just mail out a simple form on a monthly basis. Then there are several ways you can structure but ultimately you want to keep on top of the heartbeat of your company before it starts beating erratically.


There is no one size fit’s all here for remote work, you’ll have to tweak this for you but ultimately this is becoming a widely accepted business model. I encourage you to experience this if you haven’t already and see how it could work for you.

Hope the insights were helpful and gave you some ideas on how to fine-tune remote work for your team or company. If you have any questions, feel free to add me on Twitter or LinkedIn.

Experienced & Written by Geoff Wellman

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How to apply the Business Model Canvas

What is the Business Model Canvas for & how do I use it?

Who are your customers? How do you create value for them and how do you make money?

The business model canvas is a framework to compartmentalise the various aspects that bring a business together to create value for its customers. 

The BMC is a incredibly useful tool that provides a visual representation of your business. It lays out how the different operations within your business function in relation to each other and quickly highlights the areas that have not been getting the attention they require. 

In this Meetup session we walk through each of the 9 segments discuss what they are and give some examples and then we applied them to some of our members businesses right then and there!

https://vimeo.com/338099164

Some Snapshots of the evening

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Some Next Steps

  1. Download your own BCM
  2. If you would like help with your business model canvas email Jason
  3. If you would like help with your business technology go here to create an account and submit a brief.  Sign Up
  4. See upcoming events

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Navigating through the Jungle of Technology

Technology creeps into all parts of our lives and it be can be all consuming and paralyzing.

But the purpose of technology is to make our lives easier. Where diod we go wrong and what can we do about it to turn it around and have technology work for us.

Charlotte Rose-Mellis leads this session to showcase 3 ways to improve your work:life balance and have technology work for you by actully using it less!

Charlotte is With a Bachelor of Science (Psychology & Business Management) and a Graduate Diploma in Psychological Science, my work is influenced by a passion for human-centred design and a decade of experience integrating tech, business and impact as a self-taught web engineer, to create lucrative solutions that regenerate natural environments and grow revenue simultaneously.

Recent career highlights include Speaking at TEDx Tahiti, Finalist for the Young Sustainability Champion NSW and Winner of FYA Pitch the Future (Tech for Good). 

Enjoy!

https://vimeo.com/360429033

The weekend before this event I spent the weekend camping and bush walking through a National Park. I observed the similarities between navigating through the Jungle of technology and that of find ing our way through the jungle of technology in business.

My friends and I spent quite some time at the campsite beforehand, planning our route up the mountain to where the rivers form a Y and the mountains get high and beautiful.

Looking on the map, seemed simple enough. Looking from the top of the ranges, the treelines and river direction seemed easy to understand. A-B.

Technology in business is similar to this. Often it can seem simple enough, but it is easy to get lost. 

We started our decent into the rainforest to find the bottom of the gorge with a plan to simply follow the river upstream. 

However, the further we went and the deeper we got into the vines, our view of our goal and destination along with how we planned to get there had to change. Navigating our way through the jungle required responding to unforeseen circumstances and constant course correction. There were some paths that led to dead ends. There were some sections that were just not crossable, and we had to find another way round. 

It is the same when running a business. The deeper you get into projects (in-particular technology based projects), your view of your goal and destination along with how you planned to get there changes. Business and technology is an uncertain environment that is constantly changing. Things happen, and you need to be flexible enough to adapt. There are some experiments that lead to dead ends. There are some milestones that don’t get met or features that were just not doable and you have to find another way round.

The perspective changes because there is too much happening right in front of you. Getting distracted by smaller problems and obstacles. There is a million ways up the river but how do you know which one is the best? There is so much else to attend to, that it is easy to lose sight of the bigger picture. 

A business owner has a jungle in every part of the business. There is a lot to take into consideration and it is a challenge to keep up with it all. For example, it would be wise for a business to adopt a CRM and related marketing technologies to more effectively communicate with their customers and manage other important business metrics. But, how is the average business owner expected to know which technology is best suited to their business? Here are their options:

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And that is only marketing technology!

There is technology for every part of the business and it is highly important that the right technologies are chosen with a clear vision for the future. 

The beautiful thing about technology is that almost anything is possible. It can change your business and your personal life as well. But in many cases I’ve seen, it has the opposite effect. Driving people to the brink of breakdown out of frustration, stress and inefficiency. 

The core of any business is its people. The people who serve the customers, the customers who you’re serving, the management and leadership team who drive the direction of the company. But nearly every person in the organisation (including the customers) is dealing with a never ending to-do list and are feeling stressed out!

So,

How do we leverage the power of technology to create more space in our lives?

How can you go from working 70-80 hours to perhaps 3-4 days a week? (possibly more if you’re committed to the process I can share with you)

The key to transforming your business and your life comes down to removing, delegating or automating the smaller, menial tasks that individually don’t look like it would be worth the effort. But the truth is, there is so many of these tasks that if removed from your day, has a compounding effect and you will find yourself with more time to dedicate to the more important projects. 

The benefits of this are greater than you might think. By creating more space in your day, you are giving yourself the time and the focus to think about things more, consider opportunities and strategies, have deeper conversations, be creative, be present and engaged in what your doing and most importantly, enjoy your work!

Think about what you want for yourself. What kind of relationship do you have with your work? Is it something you try and avoid? Or something that you dread on Sunday night? Life is too short and beautiful to let it pass by and not experience it in an enjoyable and appreciative way. 

If you would like to learn more about this process of removing, delegating or automating your work and your business, complete this form to receive an outline of the process.

Until next time

Jason

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P.S. we made it to our destination even though it took us longer than expected and we took a completely different track. We got to where we wanted to go and the journey was great. 

What would have made it easier, is to have a local who knew the terrain and the obstacles to help guide us through the jungle.

Where are you going with your business? What role does technology play? How do you plan to choose your adventure and who would you like to embark on it with?

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User Story Mapping

user story mapping

You have an idea for an app. But how do you explain what you want to a development team?

User Story Mapping is a tool to visualise an end-to-end flow of the user experience of a service off a product.

This is useful if you’re a startup or business wanting to build a piece of technology. It helps you communicate what you need in a way that allows both technical and non-technical people to come together and speak the same language.

https://vimeo.com/356098067

 

8 simple Steps of User Story Mapping

how do you  translate your vision of a digital product into a collection of user stories to populate a product backlog?

Creating a Story Map: Start with the Backbone

Step 1: Individually describe tasks needed to complete an activity.

Specify individual tasks on each Post-it note.

As a group, write these down individually in silence.

Think about the entire user journey from start to end and what actions the user is taking , what decisions their making and what they need to do for them to reach their goal.

Step 2: Combine common tasks and remove duplicates.

Come together as a group now and combine the common tasks. So there is unique tasks for each step in the user journey process.

Working in groups reduces the chance of missing things. Coming together to collaborate is like a giant bran of collective intelligence. The benefits of collective thinking.

Step 3: Order tasks from left to right in a narrative flow.

Order the tasks from left to right in a sequence from start to finish.

Step 4: Identify group and define activities.

Once you have your story line you can look at the relation of each step and group them into categories so you can see the fully functioning process at a high-level.

Step 5: Test for gaps and update flow if needed.

Review the process to see if there is any gaps. Is there anything missing from a business case or user perspective.

Creating a Story Map: Build Out Map with Prioritised Stories

Step 6: Map stories to expand out each user task.

Now that you have your high level user journey, you can start digging into what the user needed to do within each of those steps. Now, create user stories for each of these steps.

As a…. I want to…. So I can……

Each User story should meet. Criteria using the INVEST principle.

Independant: stand lone

Negotiable.

Valuable

Estimable

Small, enough to be developed in 1 iteration (20 day sprint)

Testable; can it be measured, is there an acceptance criteria.

Now, everyone generates as many user stories as the can, against the move INVEST. And places them under their most suitable task lists and activities.

There is no limit to the number of user stories.

Creating a Story Map: Build Out Map with Prioritised Stories

Step 7: Prioritise the stories under a task.

Now, you need to go through each user story and start to categories each one against a MOSCOW rule so you end up with a prioritised list of user stories.

Must have

Should have

Could have

Won’t have

The result of this will be a list of Must have user stories that will make up the backlog of the next development sprint. ​

Creating a Story Map: Create Outcome-based Release Slices

Step 8: Create Outcome-Based Release Slices.

You now have a clear backlog of user stories that can be handed to the dev team for the first sprint. 

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The Gaddie Pitch

So, what do you do?

How many times this week has someone asked, what you do? How do you usually answer?

At this months Meetup we walked through the Gaddie Pitch.  The Gaddie pitch provides a structure to easily convey what problem you solve in the world and how you do it in 2-3 sentences. Super helpful when your prospective customer or potential investor has landed in front of you.

Antony Gaddie is a marketing expert based in Melbourne, Australia. Gaddie breaks down his pitch into three sentences:

  1. You know how…? - Target market + their key problems
  2. Well what we do is…
  3. In fact…

Listen to the recording as Dondon Bales walks us through the process using examples.

Learnings:

1) my old introduction use a lot of jargons that people outside of my industry peer group will not have any clue

2) my old introduction was all about me, my position, my responsibility, what I do...and nothing about the other person

"To be brutally honest, no one really cares about my position or what I do.

What people really care about is how I can actually help them or what's the value I can give them to solve their problem.

3) my old introduction was not clear; too broad; not enticing; there was no differentiator that makes me stand out as it was a very generic introduction

Use Gaddie Pitch technique to stand-out

Blue post it note: Who is your target audience? Who are the specific people who you want to talk to/to pitch/to sell? Then right down what is their most common pressing problem or challenge that they continuously complain about (pain point)

Pink post it note: Divide into 3 columns - (1) What you do (2) Benefits (3) Feelings. Pick top 2 things that you do (what you offer, what you sell) and place under the "What you do" column. Then imagine what the benefit that others get by what you do and write in the "Benefits" column. Then imagine what the feelings they will experience once they have the benefit of what you have offered them and write in the "Feelings" column (are they happy? satisfied? excited?) Choose a powerful, energetic, emotionally charged feeling word.

Note: You only use the statements in the 1st column (What you do) when you talk with people in your industry and peer group. For everybody else, use the "Benefits" and the "Feelings" again.

People may not remember exactly what you did, or what you said, but they will always remember how you made them feel.  

Green post it note: Reminisce the biggest accomplishment or a specific case study of which you have delivered an outcome by what you do. Make sure this is the story that supports your claim on the Benefit and Feeling written in the "Pink Post it note".

Gaddie Pitch: (3 sentences, no more than 30 seconds)

You know how < Blue post it Note with focus on pain point by target market >

Well what we do is < Pink Post it Note - with focus on Benefits and Feelings >

In fact < Green post it note with focus on testimonial success story that supports the previous statement >

Example Gaddie Pitch by Digital Village

You know how small medium enterprises and start-up companies struggle to understand and use technology, and find the right tech savvy people to help them with their business?

Well what we do is help them connect with trusted I.T. advisors and expert teams around the world who are affordable and right for them, who reassuringly hold their hand, walk with them in their journey, and deliver the right technical solution to help grow their business, leaving them highly satisfied.

In fact, we've helped one of our start-up client, IExpeditions, by forming a team of experts who created their online platform and help them reach $1 million dollars in sales in their 1st 6 months of trading, and we continue to support their systems from 2 years ago up until this day.

That’s the basic formula. But there’s a little more to it than that.

  • Have you identified the aim of your gaddie pitch? Is it clear, concise and wrapped up in the first one to two sentences?
  • Have you explained your role in your business?
  • Have you communicated your ‘uniqueness’?
  • Have you followed up with a question to engage your audience?
  • Have you practiced your pitch? Does it flow? Is it 20-30 seconds?
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Meetup 7: Technology Skills of Tomorrow

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Meetup 7: Technology Skills of Tomorrow

https://vimeo.com/330389953

Technology Skills of Tomorrow

Strong technical skills alone is not enough to run a successful IT project. A combination of communication and soft-skills along with business acumen is needed to be sure that objectives are met and outcomes are delivered.

The Problem

Business owners struggle to articulate what they need in a way that makes sense for a developer to do their job. And equally as much, engineers struggle to articulate the complexities of software to their clients in a way that makes sense to them. Technology is expanding and becoming even more complex, and businesses are relying on tech more than ever. So this problem is only getting bigger.

The importance of communication and soft skills in IT projects

The combination of technical and people skills in IT projects is so great that we have partnered with an organisation who specialises in coaching engineering teams in communication and leadership.

The Accelerator Program (Provided by Cred)

Cred works with governments and corporations to train and develop IT teams in communication and leadership and to focus on delivering business outcomes rather than focusing on only code and features.
Cred has partnered with DV to deliver an accelerator program to enable IT specialists to level up their career, be in demand, over-subscribed, and to increase their income and stability.
To learn more about this program click here..

The Digital Village Producer

A Digital Village Producer is a project leader who understands people, business and technology and can translate business requirements into technical solutions that deliver business outcomes.

Digital Village connects  'hybrids' (a person who speaks both man and machine) to businesses on a contract and project basis. Learn more about the DV model here.

More Meetups


Explore our past meetups below and get involved in the next one!


technology skills of tomorrow meetup


Meetup 6: Value Based Pricing for professional services. A Design Thinking Workshop


Meetup 4: Tech Project Role Play


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Meetup 6: Value Based Pricing for professional services. A Design Thinking Workshop

Exploring Value Based Pricing- a Design Thinking Workshop

On the 7th of March 2019 we held our 6th Digital Village Monthly Meetup. 

Value Pricing is a process of pricing a project based on its value to the customer as opposed to using traditional time and materials pricing method. Value pricing is still very early in its adoption within the software development profession. So we ran a workshop style Meetup using Design Thinking methods for us to collectively explore our concerns, considerations, possibilities and opportunities around value pricing. We then broke things down and agreed collectively on solutions to those problems raised.

This article documents the process and the steps we took throughout the design thinking process and summarises key problems and potential solutions.

Step 1: Territory Mapping

The first thing we did, was have everyone write down their assumptions, concerns, considerations and anything they know or understand about value pricing. Everyone is provided a pen and sticky notes and are asked to describe their understanding of Value Pricing.

[caption id="attachment_2096" align="aligncenter" width="800"] Dondon Bales (Digital Village COO) introducing the session[/caption]

[caption id="attachment_2097" align="aligncenter" width="800"] The group sticks their thoughts and concerns on the topic to the wall[/caption]

Step 2: Affinity Cluster

Categorise or group the inputs of everyone into common or similar themes to categorise patterns based on everyones' input. It was interesting seeing the diversity in thinking and opinions of people and it was quite a challenge to then group the thinking into 3-4 clusters.

We determined 3 key clusters from the collected inputs and they were:

  1. Cons and Resistance
  2. Benefits
  3. Value Process & Value Determination

[caption id="attachment_2101" align="aligncenter" width="592"] Communicating and determining Value[/caption]

[caption id="attachment_2100" align="aligncenter" width="800"] Cons and Benefits[/caption]

[caption id="attachment_2099" align="aligncenter" width="682"] Determining Value[/caption]

Step 3: Define a Problem Statement

We broke everyone into 3 groups and each group was allocated a cluster and given the task of defining a problem statement that best represents that cluster.

A problem statement is structured by completing the following sentence:

How might we…”

[caption id="attachment_2103" align="alignnone" width="800"] The 3 groups discussing their cluster of ideas and coming to a summarising problem statement[/caption]

The problem statements that were developed were:

  1. How might we address the needs and expectations of the customer in a collaborative and efficient way?
  2. How might we understand the core value proposition? How might we assess/evaluate the commercial value proposition?
  3. How might we measure and communicate value?

Step 4: Creative Matrix

[caption id="attachment_2104" align="alignright" width="300"] Creative Matrix[/caption]

Once the 3 groups had completed their problem statement for their allocated cluster, we were ready to create a matrix to explore possible solutions to each problem statement using enablers such as technology, process and policy, and anything else that may assist in enabling the possible solution to the problem.

We then did another round exploring what would you do if you were an… airline.

[caption id="attachment_2102" align="aligncenter" width="800"] The 3 groups present their problem statements and Dondon adds them to the creative matrix[/caption]

Observation:

The collective intelligence of the group was fascinating. The ideas that come from each person being inspired by in-person communication and collaboration were original, dynamic and progressive. The emergence of new thinking from the amalgamation of thoughts and experience blew me away.

[caption id="attachment_2105" align="aligncenter" width="800"] Everyone coming up with individual ideas for solutions[/caption]

 

Step 5: Visualise the Vote

Once we had exhausted ourselves coming up with potential solutions to the problems, we individually voted on our favourite solution for each problem. This activity is carried out in one instance where everyone is to post their voting sticker on the idea that they believe to be the best. We do it at the same time to avoid people being influenced by others.  You can see the respective votes from the green dots.

[caption id="attachment_2116" align="aligncenter" width="800"] Visualise to Vote: the group voting on their favourite solution[/caption]

[caption id="attachment_2117" align="aligncenter" width="800"] Completed Creative Matrix[/caption]

[caption id="attachment_2107" align="aligncenter" width="768"] How might we understand the core value proposition? How might we assess/evaluate the commercial value proposition?[/caption]

[caption id="attachment_2106" align="aligncenter" width="768"] How might we address the needs and expectations of the customer in a collaborative and efficient way?[/caption]

[caption id="attachment_2122" align="aligncenter" width="768"] How might we measure and communicate value?[/caption]

Summary

From the session we discovered that the most popular solutions to all 3 problem statements all included a common thread of transparency, collaboration between stakeholders, feedback, data collection and measurement. The collective findings show that the key elements of successfully implementing value pricing would entail engaging in open questions to determine what's valuable to the customer, co-creating solutions with the customer to address their true needs, conducting qualitative research and determining ways to quantify and measure the value of the outcomes.

Value Pricing has great potential for both buyers and suppliers to come to a mutually beneficial agreement. The better the communication, the more likely the result to be satisfactory.

The biggest take away in this for me was the way in which such completely different ideas can come to work together and produce totally unique outcomes. Most of all, it was fun.

Feedback: Rose, Thorn, Bud

In the spirit of design thinking, we took 1 minute for everyone's feedback on the event and on their experience of Digital Village in general. There was some lovely notes, and there was some valuable lessons that can be learned for us to improve what we do and what is important for people.

Rose: All the positive things a person like about it.

Thorn: Things they didn't like.  

Bud: Opportunities and suggestions for the future.

Rose

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Bud

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Meetup 4: Tech Project Role Play

A People first approach to running tech projects

People are the centre of everything we do. Friends, family, community, business, economy.

Although we live in a digital world, we are still people. The purpose of these Meetups is for us as people, people in the technology space, (whether that be building it or relying on it for our businesses) to share and learn from one another and hear perspectives from both client and developer sides to help us all run better projects together.

In this Meetup we explored some common scenarios where people are at the centre of the problem, not the technology. We then re-group to sit down and examine each scenario in a  little more detail.

Role Plays

Each participant is given a script with a character to play.

On your card you will see a character and persona of your Village alter-ego. You have a problem you are trying to solve or a job you are looking for. Take a walk around our makeshift Village to find a person that matches your needs.

If you meet a person and they are not the person your looking for, move on to asking the next person nearby. You should have a card that provides leading questions to ask the other person.

Once you have matched with someone, and have completed the questionnaire, write that person’s name at the top of that meeting for later. And then move onto the next conversation.

Scenarios

1. Ecommerce Post-Life Cat Shop

Jenny has an Ecommerce site selling post-life cats. Her taxidermy felines from all around the world were a big hit last year but this year she has seen that her cart abandonment rate has increased to over 80% for the last 6 months.

View Conversation Scripts

Questions rasied

  • Might this scenario result in a successful outcome for both parties?
  • Are desirable outcomes/results likely to be achieved?
  • Feeling of trust and partnership?
  • Likelihood of future engagement?

2. Mobile App for a Startup

Malcolm has been working with a developer to build this mobile App that enables people over 70 to learn how to skateboard. The project has been deemed complete bt there is some bugs that he has found and wants to talk to the developer about fixing them.

View Conversation Scripts

Questions rasied

  • Might this scenario result in a successful outcome for both parties?
  • Are desirable outcomes/results likely to be achieved?
  • Feeling of trust and partnership?
  • Likelihood of future engagement?
Meetup 4: Customer>
Meetup 4: Customer>
Meetup 4: Customer>
Meetup 4: Customer>
Meetup 4: Customer>
Meetup 4: Customer>
Meetup 4: Customer>

We hold these Meetups to share and learn from each other to make the journey an enjoyable and fulfilling experience that results in success for our personal and business lives. Whether your a freelancer, agency, startup or established business. We all experience the same problem; People. The right people for the job, the right people to work with,  communicating effectively to people, and understanding people. (We may never fully understand people).

 

Other Meetups



Meetup 4: Tech Project Role Play


Meetup 6: Live Web User Testing and UX Recommendations


Meetup 3: Playing Cards


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Meetup 5: Live Web User Testing and UX Recommendations

Why you should run regular usability tests on your (or your client's) website

A user test or (usability test) involves observing someone using your website and noting any issues that arise.

They are an incredibly powerful technique to get deep, granular insights into your page elements, copy, site structure, web features, etc. and identify how users interact with them and if they use them as was originally intended.

User testing not only improves the user experience of your website but essentially helps users move through your conversion funnel.

User Testing as a tool of Conversation Rate Optimisation

"Your Conversation Rate represents the percentage of your visitors who end up reaching a given goal"

CRO is the process of pulling together all the available tools, techniques and skills with the goal of improving a website's conversion rates. It's a series of strategies and activities that allow you to achieve a significant increase in profits from your website.

CRO process constitutes a search for a perfectly designed page to generate more sells, or get signups, or downloads, or whatever the page is for.

User Testing as one of the CRO tools uncovers site issues or potential improvements and A/B testing allows you to carry out tests to confirm or disconfirm prior hypotheses.

The term CRO was coined by Dr. Karl Blanks and Ben Jesson, Founders of Conversion Rate Experts. 'Making Websites Win' is highly recommended for everyone who is serious about improving any websites.

Now, let's get to our 2 brief User Tests

Our setup was quite atypical. We didn't separate participant from the observation group and we only used one participant to test the site.

Generally, it's recommended to test at least 3 participants trying to accomplish 3 to 6 of the same tasks. The number of tasks depends on the web site and what you trying to test.

Observation group and participants need to be separated in order to avoid any external influence and distractions. 

www.Points4Purpose.com.au

Task 1- First Impressions

We tried to get participant's first impression of the site, i.e. whose site it is, what can be done on the site, what it is for, what is interesting about the site.

Task 2 - Specific Task

You’re a member of ANZ bank and have a credit card. You have accumulated a significant number of rewards points.

In your ANZ account dashboard, you see options to choose how you spend your points. You see a voucher to donate $100 worth of your points to a charity of your choice and you click on it.

You get an email from ANZ bank to complete your purchase. You clicked on the link and you landed on Points4Purpose website. Proceed from there to donate your voucher to a charity of your choice.

Task 1- First Impressions

https://youtu.be/2zn0c6aLwEA

Task 2 - Donate your points to a charity of your choice

https://youtu.be/VnhxVEXlVws

Key Takeaways: 

  • Confusion regarding the main navigation bar.
  • Long paragraphs tend to be scanned or skipped completely.
  • Missing a clear value proposition.
  • Through the donation process, some steps were not understood right away or were not considered completed.

Quick Fix Solutions:

  • Use a single horizontal bar for all main options including "sign in" and "register".
  • Instead of writing long paragraphs either make the content easier to read by separating every 1-2 sentences or add visual elements to clarify the content.
  • Focus on benefit-oriented headline and content that states "why" should visitors engage with the product, what's in it for them, and why they should choose you.
  • Make sure that the most important final steps are visually dominant and stand out from the rest.

www.RedBridgeEducation.com.au

Task 1: First Impressions

The user is asked to give their first impressions on the home page. 

Task 2: Specific Task - You are a Principal

You are a principal in a school in Sydney and you looking for a motivational speaker for students that are about to finish high school. Your budget is $1,500. Find and book your favorite to appear at your school on the 15th of March at 9 am, for 50 students.

Task 3: Specific Task - You are a Motivational Speaker

You're contracting motivational speaker and enjoy the flexible schedule that allows you to run your workshops anywhere in New South Wales at any time. You offer a 3-hour workshop for high school students (years 10 to 12) at the price of $2,000. You would like to find more work through RedBridge Education. What would you do?

Task 1: First Impressions

https://youtu.be/eUs6vm7jt_Y

Task 2: Find and Book a Supplier

https://youtu.be/pjPgtFhWGBk

 

Task 3: Sign Up

https://youtu.be/xUwnI-Z__BQ

Key Takeaways: 

  • Repeated images for different options. The text over pictures is not visible without further inspection.
  • Confusing search functions on the home page for Services as well as Locations.
  • Duplicate images for listings make the selection process more complicated and descriptions are vague and impersonal.
  • Any error messages lead users to believe the site as a whole is not fully functional. These kinds of errors result in drop-offs and loss of credibility.
  • Confusing form field descriptions.

Quick Fix Solutions:

  • Use a variety of relevant pictures that better describe what each section is about. Content on pictures should always be easily readable. Add contrasting background color under the text.
  • By allowing plurals and misspellings in Search feature enable users to carry on their task without getting stuck. Add "Did you mean..?" feature. Location search could be improved by Intuitive Search or Autofill or Location suggestions.
  • Create more engaging listings. Each listing should have a unique image, a name of the speaker or service provider and a standardized description.
  • Every feature or link on the site must be functional. It's always worth the time to double check all possible errors rather than losing potential customers.
  • Where needed add "i" to form fields that would provide a further explanation of what is expected, especially when form fills are required.
Meetup 6: Live web User Testing
Meetup 6: Live web User Testing
Meetup 6: Live web User Testing
Meetup 6: Live web User Testing

This Live User Testing session was run by a Digital Village Specialist. 
Contact Tomas or other digital marketing specialists today.



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Other Meetups



Meetup 4: Tech Project Role Play


Meetup 6: Live Web User Testing and UX Recommendations


Meetup 3: Playing Cards


Next Meetup

Read more