Strategy & Transformation: Customer Experience Design Putting people first in an online world.

Digital is now an inherent part of customer's experiences with brands. Crafting a personal experience for customers is crucial when interactions are largely online & expectations are higher than ever. We help you create products, services & experiences that put customers at the centre of your business.

Putting people first in an online world.

Digital is now an inherent part of customer's experiences with brands. Crafting a personal experience for customers is crucial when interactions are largely online & expectations are higher than ever. We help you create products, services & experiences that put customers at the centre of your business.

Engage The Experts

Who knows what is expected of your business more than your customers? We work alongside you to study the audience, customer behaviour and most importantly engage with your actual customers to understand what they value across all touchpoints.

Lead With Data

Utilise the data coursing through your business to gain a deeper understanding of your audience. We help you pinpoint what customers want from their digital experience to identity opportunities to increase engagement and conversions through optimisation.

Customer-centric Solutions

Create customer focussed offerings that align to your brand’s purpose or position. Whether its a product, service or experience, we help build solutions that surpass your customers’ expectations and keep them inspired.

Why Digital Village?

Start-Up Mindset

Innovative, mission-driven solutions through collaboration

Adopt a methodical and evidence based approach that gets your products and services into the hands of your customer quicker. Our 20Day methodology reduces overheads and creates a superior customer experience following a itertional process of speaking with end users and getting feedback and testing in a systematic way.

Tailored Strategies

Because one size does not fit all

Every business is unique as its customers and requires a different CX strategy. We listen carefully to both your vision and goals and the needs of your customers before developing a comprehensive roadmap to customer satisfaction.

Start-Up & Enterprise

Discover & develop new products for businesses of all sizes.

All businesses, regardless of size, need to decide faster and react quicker in the current economy. Our methodologies give your business the flexibility to make changes on the go, test hypotheses and build market ready solutions.

Engagement Options

Other Startegy & Transformation

Reinvent your organisation for the Digital Age

To remain competitive, businesses must constantly enhance value propositions, rapidly test ideas & develop multiple services to solve customer problems. Just selling a range of products or services is no longer enough. Our specialists help drive digital transformation through the very core of your business.

Acheive a clear & consise digital vision

A digital strategy provides a robust roadmap to aligning all digital departments of your business. We utilise a holistic approach to building strategies that encompass product, user/ customer experience, marketing data and development to ensure all digital components work towards your business goals.

From problem to tested prototype in less than one week.

Is your business facing a challenge but unsure of the first steps towards a solution? Or perhaps you have an idea and want to create a tested prototype as soon as possible. Our MVP teams use Design Thinking methods to create tangible products for complex problems in a matter of days.

Grow with Digital Village

Get in touch with us now to start your Digital Village journey.

Engage The Experts

Who knows what is expected of your business more than your customers? We work alongside you to study the audience, customer behaviour and most importantly engage with your actual customers to understand what they value across all touchpoints.

Lead With Data

Utilise the data coursing through your business to gain a deeper understanding of your audience. We help you pinpoint what customers want from their digital experience to identity opportunities to increase engagement and conversions through optimisation.

Customer-centric Solutions

Create customer focussed offerings that align to your brand’s purpose or position. Whether its a product, service or experience, we help build solutions that surpass your customers’ expectations and keep them inspired.