With 5 years of experience in managing software solutions for SMEs, I can assist you in delivering high quality solutions within time and budget constraints. I have expertise in team building, vendor selection, project management and, most importantly, inspiring shared vision to deliver results. My certifications in Agile (CSM), Project Management (PRINCE2), Lean Six Sigma (Green Belt) and IT Service Management (ITIL) enable me to deliver successful projects as per best practices of industry. I am passionate about technology and products that engender tangible and meaningful impact on real world problems. I enable companies to continuously harness technological advances.
Mentored a four-member team of software developers in agile environment to build SaaS anticounterfeiting platform and present the merits of the platform to prospects in coordination with the sales team, onboarding two luxury watch brands.
Created implementation plan for business development strategy focused on transitioning MS Office licensing from perpetual model to subscription model for 10 enterprise customers
Facilitated workshops with enterprise customers and end users to finalise product roadmap and engage stakeholders in project lifecycle, consistently scoring more than 90% on customer satisfaction surveys and generating repeat business from key accounts
• Collaborated with stakeholders to establish improved processes by creating and implementing communication and capability building plans for efficient change management, actualising efficiency gains of 20%
• Spearheaded Lean Six Sigma process improvement projects for government customers in transport and healthcare domain, managing projects worth US$800k
• Streamlined projects by defining processes and tools best suited to each project; aligned service delivery projects with the best practices of ITIL, reducing incident rate by 15% and incident resolution time by 23%
FunRaising Events USA, LLC
Collaborated with non-profits and support groups to manage development of custom fundraising solutions encompassing event software, mobile bidding, auctions, online giving, and text to give, increasing average funds raised by 20% YOY for charity organizations.
Managed automation of guest registration process at fundraising events by using automatic ID scanning machines, reducing need for manual guest registration at events by 80%.
Mentored a technology team of 5 web/iOS/Android developers and quality assurance analysts in agile environment to ensure delivery of solutions within time and budget constraints.
Liaised with clients for requirement gathering, designed software solutions as per requirements, and coordinated with mobile application development team and testing team.
Conceptualized and implemented a Management Information System for RIIS Retail and a pioneering platform for database management for FatCloud; honored with employee of the year award and 30% raise in recognition of achievements.
AGSM @ UNSW Business School
Master of Business Administration – MBA
GMAT Score: 720 Awarded Global Merit Scholarship (50% tuition fee waiver)
2018 – 2019
Uttar Pradesh Technical University
Bachelor of Technology (Engineering Degree), Computer Science
Activities and Societies: Secretary, Literary Society & Captain, Table tennis team
2008 – 2012
When you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.