A way of evaluating progress when all the metrics typically used in an established company (revenue, customers, ROI, market share) are effectively zero
Eric Ries (author, The Lean Startup)
- Is there anything more important that User satisfaction?
- Our hypothesis is that if everyone on all sides of the 3-sided marketplace are satisfied, then this will result in positive financial outputs.
Our metrics are advanced rating systems where we measure true satisfaction of all users.
How does satisfaction correlate to cash?
Digital Village runs project
We are developing a matrix that is again derived from Lean Startup (page number) that measures a users wants and needs is relation to the different experiences the business offers.
|Interactions with others
|Interaction with DV (platform tech etc)||30/100||85/100||50/100|