Clefs – Club de Emprendedores y Freelancers

Feb 2017 – Jul 2019

Greater  Buenos Aires, Argentina

Magic Fitness

Mar 2018 – Mar 2019

Greater Buenos Aires, Argentina

Conducted research to understand market trends and organised company product accordingly.

Spearheaded digital products life cycles employing Agile methodologies to assess, design, implement, test, and maintain products. Formulated and executed new business strategies to exceed desired results. Led 4 cross-functional teams as well as mentored sales force, customer servers, and trainers to raise professional skills also product knowledge. Oversaw product development from conception to launch. Compared and examined products to enhance customer experience as well as satisfaction.

Bluesmart

Sep 2016 – Feb 2018

Buenos Aires

Requirement gathering, design, testing, implementation and production support at Singapore Airlines for the TOPS (Ticket Online Proration System) and other finance projects

Worked with business users to understand business processes and elicit, define, and analyse business requirements

Prepared statement of work, functional specifications and test plans based on requirements.

Executed system testing and supported user acceptance testing

Proactively collaborated with functional and technical teams across multiple applications to define and design proposed solutions that meet business requirements and adhere to application design guidelines, strategies, and best practices; as well as with business users and management to ensure that expectations are properly understood and can be realistically achieved.Determined and met clients’ needs and collaborated with different teams to manage product.

Functioned as product manager for luggage firmware & mobile app also ensured application performs smoothly and effectively. Utilised Agile methodologies to constructively administer digital products life cycles. Supervised 5 multifaceted teams to restructure and relaunch Bluesmart 2nd generation app. in line with clients’ requirements. Managed 3rd parties, including international payment systems and gateways. Demonstrated customer service team to address clients’ concerns effectively and in compliance with company regulations.

Prebo

Aug 2014 – Sep 2016

Buenos Aires

Designed, created, managed, and marketed new product to excite social life of common people.

Developed mobile social network application to match a group of friends with other groups to plan and make parties together. Identified and rightly used new business opportunities to expand application. Negotiated contracts with partners and ensured overall procedures comply with protocols. Introduced and implemented agile methodologies to administer product. Prepared marketing strategies to promote product across various regions and directly capture attention of end-users. 

J.P. Morgan

May 2013 – Aug 2015

Greater Buenos Aires, Argentina

Accomplished daily operations within time as well as coordinated with relevant departments.

Scaled incidents occurred in zone closure as well as notified higher authorities regarding issues. Carried out specific closing operations on transactional systems daily and maintained official record of transactions. Maintained operational manual daily in line with policies.

J.P. Morgan

May 2011 – Apr 2013

Buenos Aires

Supported staff in line with policies to streamline operations and increase operational efficiency.

Supported money desk as well as crafted activity reports and forwarded regularly to top management. Resolved hardware and software issues and take appropriate measures to eliminate chances of recurrence. Addressed clients’ concerns promptly to increase client satisfaction. Ensured adoption of new technology to carry out internal processes efficiently.